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Frequently Asked Questions

The Forex trading platform operates in UTC time. Please make sure you are aware of this whilst trading and consider the market open and closing times for your trades.
The Forex trading platform operates in UTC time. Please make sure you are aware of this whilst trading and consider the market open and closing times for your trades.
Yes, those are available from within the web trader log in https://muex.io/Forex/WebTrader Copy & paste this link to see a screen shot. http://i.imgur.com/pX91uZr.png Those are posted automatically into the right-hand side of the trading platform when a trading opportunity is identified in the markets. These alerts are NOT recommendations of course, just indications of which way we think the market prices may be heading.
Another benefit of trading with us is that we do not stop hunt your trades.
Stop hunting is where a market player attempts to trigger the stop orders of other traders for their own benefit. They generally have the capability to move the market by a small degree for a short period.
None of this happens when you trade with us.
Yes you can open as many accounts as you want to.
Please keep in mind that to withdraw your balance you will still be subject to the restrictions as per the end user license agreement such as minimum number of trades & AML/KYC verification for bank withdrawals. For crypto withdrawals the only restriction is the number of trades, AML/KYC requirements are not needed.
We offer industry leading initial deposit bonuses of up to 150%.
We do this in order to attract as many customers as possible to our fantastic trading platform. If a new account opening user simply carried out their minimum number of 36 trades and then requested to withdraw their balance, that user will cost us money to have acquired into the platform.
The business model relies on large volumes of users joining the platform, and while many of them actually cause us to operate at a loss, overall, we are able to operate at a small margin based on the users that stay with the platform.
We do not make money if you win a trade or lose a trade. We make a tiny amount on every trade, and these add up over the whole of our user base.
So we have a volume business, working on minimal margins, and offering the very best bonuses possible.
Pip Value

The last decimal of a spot forex rate is called a Pip (price interest point). On an average day this decimal, the Pip, changes several thousand times. The rate will normally fluctuate within a range of 50-100 Pips during 24 hours in most currency pairs.

Each movement of this last decimal has an effect on your open trades equal to the Pip Value you set.

Use the drop-down menu to set your preferred Pip Value before you press Sell or Buy. Note: The above example does not include the difference between the Sell and Buy rate, the Spread. Note: In fast moving markets, the decimals can move very quickly – 50 steps are not unusual in 5 minutes. Be prepared for this.

Setting Pip Value

You can freely choose the value per Pip with the scroll bar in the small Pip Value window. This can be a number between €1 and €50 per Pip. For example, if you choose a Pip Value of €10 and the rate moves 30 Pips in your direction you will earn €300 (minus Spread).

Sell or Buy

Trading spot forex with MUEX, you can make money just as easily in falling as in rising markets.

If you press SELL on a trade, you will earn a profit when the spot rate forex goes DOWN.
If you press BUY on a trade, you will earn a profit when the spot forex rate goes UP.

Sell or Buy

The trading platform has the ability to automatically close a trade at a pre-set rate. This feature will enable you to limit any loss or secure a profit, by setting a range within which you allow the rate to fluctuate.
To enter a limit, simply click on the Min Exit or Max Exit field on the trade you want to put the limit on. Fill in a five-digit rate of your choice and press Enter.
Min Exit is the rate at which you will let the system close that trade if the rate goes as low as the rate you specify.
Max Exit is the rate at which you will let the system close that trade if the rate goes as high as the rate you specify.
Use the same procedure to set a Max Exit if you want to set a desired profit at a certain rate. If you have sold the spot forex pair, meaning that you want the rate to go down, a limit of loss must then be placed in the Max Exit field since you do not want the rate to go over a certain rate.
Note: The rates are always expressed in five digits without commas, decimal points, or other separation; for example, a rate at 122.43 should be filled in as 12243.
Note: It is not possible to place an Exit on the wrong side of current rate.

Sell or Buy

You can change or delete a Min Exit and Max Exit order at any time.

Sell

Spread
You will notice that there is a small difference between Sell and Buy rates. This difference, known as the spread, defines the direct cost of the trade.

Max Trade
This field shows the maximum Pip Value at which you can open a new trade. If you have trades open in a currency, the value is updated automatically when that spot forex rate moves.

You can have trades with a maximum Pip Value of up to 50 open at the same time. By contacting customer service this limit may be raised. However, we do not encourage anyone to trade with the maximum Pip Value allowed. If the market moves considerably against you, the trade will be closed by the system when your account balance can no longer sustain the loss.

Fund Account
To add more funds to your Live Account, simply click on the ‘Add Funds’ link at the top of the website where you will be able to top up your account by credit card or by bank transfer.

Overnight Fee
All positions kept overnight will be subject to a maintenance fee equal to one Pip Value on open trades. This fee will be added to applicable trades at 22:00 UTC (GMT). If you don’t have any open trades at this time, there will be no fee.

The Overnight Fee reflects our costs keeping trades overnight on the international Interbank Market. When applicable, the overnight fee will show in the Prm (Premium) column.

How to Trade Spot Forex

This guide explains the basics of how to trade spot forex, protect your profits and limit your losses in straightforward, everyday language.

Here’s what you’ll learn:

      1. An Introduction to the Spot Forex Market
    • i. Spot forex prices
    • ii. The advantages of the spot forex market
    2. How to Buy and Sell Spot Forex Pairs i. What is a ‘pip’? ii. What does it cost to trade spot forex? iii. Buying one currency with another iv. Selling one currency with another 3. How to Protect your Profits i. Taking profit with market orders (Min and Max Exit) 4. How to Limit your Losses i. Limiting loss with market orders (Min and Max Exit) 5. An Introduction to Trading Strategies i. Fundamental Analysis ii. Technical Analysis 6. How to Apply for a Live Account

    An Introduction to the Spot Forex Market
    The spot forex market is where foreign currencies, such as the Euro and the US Dollar, are bought and sold by individuals, companies, financial institutions and international banks - everyone in fact, who is looking to benefit from the huge potential for profit to be gained from speculation – the act of seeking profit from the movement up and down of the prices of the two spot forex pairs involved by buying low and selling high, or the opposite.

    Spot Forex Prices
    Trading spot forex is all about buying low and selling high, or selling high and buying low. When you trade spot forex pairs, say EUR and USD, you are either buying euros with dollars (and then selling euros with dollars) or the other way round. If you buy euros with dollars at a price of 1.13530, and the price then goes up to 1.13535, you can then sell and make a profit of 5 (we’ll explain later what the 5 is).

    But what makes spot forex prices move up and down?
    There are lots of forces at work driving prices up and down all day long, across the world. Some of these are political (such as one country declaring war on another), some are economic (when the European Central bank raises interest rates), some price changes come from the relative strength that people perceive a currency to have relative to its partner in the pair (such as the dollar in EUR/USD).
    In brief, this means that spot forex prices move all the time, sometimes a lot and sometimes a little. But every move represents an opportunity for spot forex traders to buy low and sell high, or the opposite. Now let’s look at some of the main reasons why literally millions of people all over the world choose to trade spot forex.

    The Advantages of the Spot Forex Market
    When you buy and sell spot forex pairs, you are buying one currency against another. This means that when you see EUR/USD on a trading platform, you can either buy or sell this pair.

    Size Is Everything
    Approximately EUR 3 trillion is traded every day, making the spot forex market the biggest market in the world, by far.

    Open All Hours
    You can trade spot forex 24 hours a day, five days a week from 23:00 CET on Sundays to 23:00 CET on Fridays.

    Volatility Rules
    The high volatility of the spot forex market (the speed and frequency of the prices moving up and down) offers traders the potential to earn 5 times more trading spot forex than shares.

    Up or Down
    Unlike traditional markets, when you trade spot forex, you can make money by buying when the price is going up, AND by selling when the price is going down – there’s always an opportunity for gain.

    The Spot Forex Pairs


    EUR = Euro USD = United States Dollar GBP = British Pound JPY = Japanese Yen

    How to Buy and Sell Spot Forex Pairs
    You can learn how to buy and sell spot forex pairs in 8 minutes with the MUEX trading platform. That’s because unlike traditional platforms, our trading system has been designed with you in mind, and we believe it’s the simplest platform in the world!

    So, let’s look at how it works and how you buy and sell spot forex pairs.

    What is a ‘Pip’?
    A Pip is the last digit in the price you see on the trading platform:

    If the EUR/USD sell price is currently 1.3530 (meaning the buy price is 1.3535), then the 5 represents the smallest pip number.

    When we say EUR/USD increased by 100 pips, in this example, the sell price would go from 1.3530 to 1.3630!

    When you set the Pip Value for a trade, you are selecting the number of euros you are speculating with for each pip movement.

    For example, if you select a Pip Value of €10 and you buy EUR/USD at 1.3535 and the sell price later jumps to 1.3550, this is a gain of 20 pips. As you paid €10 for each pip movement, this trade would have made you €200 profit!

    What Does it Cost to Trade Spot Forex?
    On the MUEX trading platform, the only costs involved in trading spot forex (aside from how much you want to speculate with for each pip movement) is an overnight fee.
    Overnight fees are the fees you pay when you choose to keep a trade open overnight. If you buy EUR/USD today at a Pip Value of €10, and you don’t sell it until tomorrow, you will be charged a small fee to keep the trade open overnight. That fee is the same as the value you choose to speculate with for each pip movement, which in this example is €10.
    Buying One Currency with Another When you buy one currency (euros) with another (dollars), you do so because you believe that the the amount of dollars needed to buy euros will increase:
    Depending on how confident you are that the price will go up, you will first select the Pip Value (remember that’s the amount of euros you will speculate with for each pip movement):
    Now you’ve done that, you just have to click on ‘BUY’ and you will then buy euros with dollars.
    Congratulations, that was your first buy. Now let’s look at how you sell one currency with another to close the trade, and hopefully reaslise some profit!
    Selling One Currency with Another Selling currencies is just as simple as buying them. When you sell one currency (euros) with another (dollars), you do so because you believe that the the amount of dollars needed to buy euros will decrease:
    Depending on how confident you are that the price will go dow, you will first select the Pip Value (remember that’s the amount of euros you will speculate with for each pip movement):
    Now you’ve done that, you just have to click on ‘SELL’ and you will then sell euros with dollars.
    Congratulations, that was your first sell. Now let’s look at how you can protect your trades when you have opened them (i.e. you have bought but not yet sold, or the opposite), so that you maximise your profit potential!

    How to Protect your Profits
    Part of your success as a spot forex trader is buying when prices are moving up, and selling when they are moving down. However, that is only part of the story. The best traders also make sure that they protect their open trades (where you’ve bought but not yet sold, or the opposite) by placing a market order to close the trade at a specified price (i.e. to sell if you have bought, or to buy if you have sold). Let’s take a look at these market orders in more detail.
    Taking Profits with Market Orders
    There are two types of order you can use to buy or sell at the right price to gain maximum profit, and these are the Min Exit and the Max Exit.
    Take Profits – Max Exit
    Let’s take a simple example. You have just bought EUR/USD at 1.3529 for a Pip Value of €1, and you want to place an order to close this trade (by selling EUR/USD) if the sell price goes up to 1.3559.
    All you need to do is enter an amount above the open price (the price you paid) in the Max Exit order field here:
    Now you have made sure that if EUR/USD goes up to 1.3559, the trading system will automatically sell at that price, and you will make a profit of €30 (30 pips difference between 1.3529 and 1.3559, multiplied by the Pip Value for this trade - €1 – gives you €30).

    Take Profits – Min Exit
    Let’s take another example, but this time you have sold EUR/USD at 1.3511 for a Pip Value of €1, and you want to place an order to close this trade (by buying EUR/USD) if the buy price goes down to 1.3496.
    All you need to do is enter an amount above the open price (the price you paid) in the Max Exit order field here:
    Now you have made sure that if EUR/USD goes down to 1.3496, the trading system will automatically buy at that price, and you will make a profit of €20 (20 pips difference between 1.3511 and 1.3491, multiplied by the Pip Value for this trade - €1 – gives you €20).

    Trader Tips:
    When you have bought, place a Max Exit above the open price to take any profits.
    When you have sold, place a Min Exit above the open price to take any profits.

    How to Limit your Losses
    Now that we have looked at how you can place market orders to take your profits if the market moves in your favour, let’s see how you can also use Max and Min Exit orders to limit your losses if the market moves against you.

    Limiting loss with market orders
    There are two types of order you can use to buy or sell at the right price to minimise any potential losses, and these are the same Min Exit and Max Exit orders we explored above.

    Limit Loss – Min Exit
    In this example, you have just bought EUR/USD at 1.3529 for a Pip Value of €1, and you want to place an order to close this trade and limit your losses (by selling EUR/USD) if the sell price goes down to 1.3509.
    All you need to do is enter an amount below the open price (the price you paid) in the Min Exit order field here:
    Now you have made sure that if EUR/USD goes down to 1.3509, the trading system will automatically sell at that price, and you will limit your losses to €20 (20 pips difference between 1.3529 and 1.3509, multiplied by the Pip Value for this trade of €1).

    Limit Loss – Max Exit
    Let’s take another example, but this time you have sold EUR/USD at 1.3511 for a Pip Value of €1, and you want to place an order to close this trade and limit your losses (by buying EUR/USD) if the buy price goes up to 1.3531.
    All you need to do is enter an amount above the open price (the price you paid) in the Max Exit order field here:
    Now you have made sure that if EUR/USD goes up to 1.3531, the trading system will automatically buy at that price, and you will limit your losses to €20 (20 pips difference between 1.3511 and 1.3531, multiplied by the Pip Value for this trade of €1).

    Trader Tips:
    When you have bought, place a Min Exit below the open price to limit any losses.
    When you have sold, place a Max Exit below the open price to limit any losses.

    An Introduction to Trading Strategies
    There are two major methods of analysing the spot forex market in order to decide when to trade (buy and sell) and what to trade (the currency pair): and these are Fundamental Analysis and Technical Analysis.
    Fundamental Analysis

    Fundamental analysis in spot forex trading is based on studying global and national economic conditions for indications that political, economic and social events will affect the prices of the currencies involved.
    Statements from banks and political figures regarding such developments can drive prices up and donw, and these price movements generate hundreds of opportunities for profit (and loss) every day in the global currency market.

    The Economic Calendar
    On every trading day throughout the year, announcements are made and events take place that can send currency prices up and down. Many of these key developments are quoted in economic calendars produced by many firms to help you keep track of what’s happening and what the likely effect will be on a given currency.
    For example, an economic calendar states that an announcement will be made by OPEC indicating that oil prices are set to rise. If prices do then rise, this could well result in a weakening of the currencies in those countries which are dependent on oil imports, e.g. UK (GBP), Germany (EUR) and Japan (JPY).

    Price Movers
    Interest Rates, Unemployment Updates, Balance of Trade, National Budgets, Gross Domestic Product (GDP), Retail Sales and Durable Goods Orders.

    Technical Analysis
    Technical analysis aims to predict price movements and market trends by studying historical market action, i.e. what has actually happened in the market. Using technical analysis, traders consider the prices of the instruments being traded – the currencies - and trading volume – the amount of trading done - and then they analyse charts using this data to predict future price movements.

    Technical analysis is based on three assumptions:
    1. All the data you need in order to make a trading decision is generated by previous market actions;
    2. History repeats itself, which is why the markets move in fairly predictable, or at least quantifiable, patterns, called signals. What technical analysis tries to do is to identify new signals by examining the characteristics of past market signals; and
    3. Prices move in trends. Traders who use technical analysis do not usually believe that price movements are arbitrary and unpredictable. Prices can only move up, down or sideways. Once a trend in any of these directions is recognised, it usually will continue for a period.

    The basics of technical analysis
    Technical analysis includes using price charts, volume charts, and other representations of market patterns and behaviour. However, rather than simply relying on price charts to forecast future market values, technicians also use a range of other tools before they enter a trade.

    Major technical analysis tools include:
    • Trends
    • Support and Resistance
    • Moving Averages
    • Exponential Moving Averages


    Apply for your MUEX Account

    Now that you have read this introduction to spot forex trading, we hope you can see the potential for profit and are ready to get started.
    If you are ready to start trading for real, apply for your MUEX account now.
If you want to close or move your account, this is all you need to do:

Close it
If you have not funded your account yet, just contact support and ask us to close your account.

If you have already funded your account but want to close it, make sure you withdraw your funds first, and then contact support. In this case, your account will occupy a position in the previously chosen network, but it will be deactivated.

Move it
If you have not funded you account yet, but want to move it to another position in the network, just create a new account under your preferred sponsor and fund that one. Your ‘old', unfunded account will not occupy any position in the network.

If you have already funded your account but want to move it to another position in the network, just create a new account under your preferred sponsor and then contact support to move your funds to your new account. In this case, your first 'old' account will occupy a position in the previously chosen network, but it will be deactivated.
How Much Can I Make?
There is little to limit your money-making potential with MUEX, just trade sensibly and inform yourself of market movements and you can profit.

How Much Can I Lose?
When you start trading on your live account, you will see that this is the account into which all of your earnings and profit are paid into.
When you trade on this account it is not possible to lose more than you have in the account
Our systems will automatically close all trades if the balance on the account should hit zero.
If you have any questions, please contact your sponsor, or send an email to support_fx@muex.io.
Client funds are maintained in separate accounts with Union Bank of Norway, the largest bank in Scandinavia. In addition, we maintain reserve capital with the bank in excess of minimum requirements for currency brokerage houses.
The larger and more creditworthy an institution is, the better its access to other market participants is. When you trade with MUEX, Williams Corporation and its partners have the ability to limit their financial risk through transactions in the interbank market with the banks with which they closely cooperate.
MUEX is a brand of Williams Corporation Limited. When you trade with MUEX, your trades are being processed and guaranteed by Williams Corporation.
Williams Corporation has entered into an agreement with a third-party provider, which previously fulfilled the role that Williams Corporation has today. On behalf of Williams Corporation, our third-party provider now handles back office functions such as account funding and withdrawals for MUEX's customers
All claims regarding liability will, however, remain with Williams Corporation.
Usually, bank transfers take 3-5 working days to show up in your balance.
Crypto will take as long as your network takes to confirm the transaction (usually seconds/minutes).
All money withdrawn from your MUEX account will be transferred to the bank account you associated with your MUEX account. If you haven’t already done so, you will be asked to provide this information on Step 5 of the withdrawal process. You will get more information about this when you request a withdrawal.

We also offer crypto withdrawal. This is the fastest &simplest way of transfer & is free (excluding network fees).
Even though we have costs to cover when you fund your account and make withdrawals, we do not pass this charge on to you.
It's much easier if you know what you have, and you get what you expect from us. However, for withdrawals of less than €150, a charge of €20 will be applied (but you will be asked to confirm acceptance of this on the withdrawal form).
Your bank or card issuer may impose its charges, but we have no control over that.

There are no costs for crypto.
Due to anti money-laundering regulations we will not accept any bank transfers to another person's MUEX account than the one we have registered for that account.
Use of another person's credit card for buying a package or account funding is against our terms and conditions, and is expressly forbidden. We take this position firstly due to anti money-laundering regulations, and secondly to protect your interests and those in your network. Good money management, transparency and trust are vital in our business, and we must all ensure we work according to best industry practices.
When you use a credit or debit card to buy a package or want to add funds to your trading account, you will first be asked to verify your account number and password.
Then you are taken to a page hosted by our payment-handling provider, where you can choose to pay by credit or debit card. Next, simply add your MasterCard or Visa card details and confirm payment. We then confirm your transaction by email instantly, provided all data provided is correct and there are no breakdowns in internet communication.
All back office functions such as account funding and withdrawals for MUEX’s customers are undertaken by a third-party provider on behalf of Williams Corporation Ltd. which is responsible for accepting orders and managing the commissions payable when trading with MUEX.
All claims regarding liability for funds and trading lies with Williams Corporation Ltd. Be aware that Williams Corporation is not responsible for any delays you experience in funding your account, so if you are concerned about having enough money to trade or to keep a trade open, be sure to fund your account well in advance of needing it!
In spot forex trading it is possible to earn a lot of money in a matter of minutes or hours. But beware; there is also a risk of losing.
When you are able to understand how to manage the high risk that is involved in spot forex trading, the reward is an enormous profit potential.
It is not uncommon to double an investment in a single week when experience is put to work the right way.
During the hours when the spot forex market is closed each weekend, all open trades will be closed and reopened as new trades. This means that all open Profit or Loss will be transferred from ‘Open Profit’ to your 'Balance'; once a week, during the weekend.

This means that the new open trades will not have any open profit or loss at the time the market opens on Sunday evenings. It is important to know that this operation does not change the amount of money you actually have on your account, i.e. the 'Equity'
If the trades closed by the automatic swap process, resulted in a profit or a loss, you have not made any actual profit or loss. The 'equity'; is the same as no money has been added to or deducted from your account during this process.

The new trades opened by the system during the swap each weekend are therefore simply a continuation of the trades you left open when the market closed on Friday evening. Likewise, any movement after the market reopens on Sunday evening will therefore be shown as normal profit or loss on these trades.

In the spot forex industry this is normally done as often as every day, and is called a 'Rollover'; At MUEX, we do perform this operation to balance our accounts at the end of each week.
All positions kept overnight are subject to a maintenance fee equal to one Pip Value on open trades.
This fee is added to applicable trades at 22:00 UTC (GMT).


If you don’t have any open trades at this time, there is no fee. The Overnight Fee reflects our costs in keeping trades open overnight on the international Interbank Market.
When applicable, the overnight fee shows in the Prm (Premium) column in the WebTrader.
Other brokers or feed providers may have other ways of presenting a rate, which is why you will sometimes see a difference of a few pips between brokers.
There are a number of reasons to trade spot forex.
It represents a unique investment and speculative opportunity.
And this is important - the spot forex market removes the traditional barriers that exist in other markets. This business is open day and night, which means that you can make a trade at absolutely the right time without having to wait for the shop to open its doors.
Unlike some other sites, we do not have any hidden fees in our trading model.
Secondly unlike most other companies, we do not move the spot forex rate against you when you have placed a trade They call this slippage - we call it cheating :)
Thirdly, we are not a market maker, which means that we do not trade against you in the market. So when you buy or sell, we do not profit in any way by taking the opposite trade like many of our competitors.
Lastly, with us, you will never lose more than you put into your account. If you hit a few unlucky trades and your account does go into minus, we top it back up to zero for you automatically. Our model means you end up paying a far lower spread than with other business models. Our pricing is very clear and transparent and allows you to know exactly what things cost. Some other sites might offer lower initial spread, however the hidden fees incurred soon add up and could well exceed an equivalent 5 pip spread. Here's an example to explain how the spread works in practice: I buy EUR/USD at 1.0460 (sell price of 1.0455) with a pip value of €1, which would put me 5 pips down on opening the trade. Later the sell price goes up to 1.0475), my profit is €15. Alternatively, I sell EUR/USD at 1.0455 (buy price of 1.0460) with a pip value of €1, which would put me 5 pips down on opening the trade. Later the buy price goes up to 1.0470, my loss is €15 (the sell price is now 1.0465).
During the hours when the spot forex market is closed each weekend, all open trades will be closed and reopened as new trades. This means that all open Profit or Loss will be transferred from ‘Open Profit’ to your 'Balance' once a week, during the weekend.

This means that the new open trades will not have any open profit or loss at the time the market opens on Sunday evenings.

It is important to know that this operation does not change the amount of money you actually have on your account, i.e. the 'Equity'.

If the trades closed by the automatic swap process, resulted in a profit or a loss, you have not made any actual profit or loss. The "equity" is the same as no money has been added to or deducted from your account during this process.

The new trades opened by the system during the swap each weekend are therefore simply a continuation of the trades you left open when the market closed on Friday evening. Likewise, any movement after the market reopens on Sunday evening will therefore be shown as normal profit or loss on these trades.

In the spot forex industry this is normally done as often as every day, and is called a "Rollover".
Since spot forex is traded worldwide, the market operates 24 hours a day from Sunday night (22:00 UTC) to Friday night (21:00 UTC) anywhere in the world.
This means that a spot forex trader can basically choose his or her own hours to trade.
Once your account registration has been processed you will be passed to the funding options page. If for some reason this fails, you will be emailed a welcome e-mail which will include your details and a link to fund.

The funding link is always http://crypto.muex.io/ForexFund/youraccountnumber and you simply replace "youraccountnumber" with the 6 digit account number you have been allocated.